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Frequently Asked Questions
The Brush
What comes in the Starter Set?
The Starter Set includes a Forever Brush Handle and your first set of Brissle Pads. Everything you need to get started!
When should I replace my Brissle Pads?
When they start to look a little worn, aren't performing the way they used to, and styling product has built up, it's time for a fresh set. See cadence recommendation under "The Subscription" below!
Is the Forever Brush Handle really forever?
That's the idea. The handle is designed to last a lifetime. You should never need to replace it!
Are the Brissle Pads easy to swap out?
Yes! Swapping pads takes just a few seconds. No tools, no fuss. Lightly squeeze your used Brissle Pad to remove it from your Forever Brush Handle. Place a new pad into the brush handle and enjoy fresh, clean hair with every stroke.
Is Brissle sustainable?
Replacing only the Brissle Pad instead of the entire brush means significantly less waste over time. It's a small swap with a real impact!
The Subscription
How does the subscription work?
Once you subscribe, fresh Brissle Pads deliver to your door on your chosen cadence and schedule. You can pause, skip, or cancel anytime!
How often should I replace my Brissle Pads?
Most people replace every few months depending on how often they brush and how much styling product they use.
3 month cadence: heavy styling product users
6 month cadence: regular styling product users
9 month cadence: light/no styling product users
Orders, Shipping, & Returns
Can I change or cancel an order?
We aim to get you your Forever Brush as fast as possible, so after your order is placed, we cannot cancel or make any changes to your order. For any questions about your order, please reach out to brisslebeautyinc@gmail.com.
Can I return an order?
Due to hygienic reasons, we unfortunately cannot accept returns.
How long does shipping take and cost?
We currently offer 5-8 day $8.99 ground shipping, though orders over $40 and subscription orders receive free shipping.
Where does Brissle ship?
We currently ship within the US. International shipping coming soon.
How can I contact Brissle customer service?
We want you to love your brush. If something is not right, please reach out to us at brisslebeautyinc@gmail.com and we will do our best to make it right.
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